We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.

Customer Service and Sales Manager
The British Council is seeking a dynamic and results-driven professional to lead its Customer Management and Sales function in Senegal. This pivotal role is responsible for driving sales performance across Teaching Centre and Exams services, ensuring an exceptional customer experience, and fostering a motivated, high-performing team.

Key Responsibilities
• Lead and manage the Sales team to exceed sales targets and conversion KPIs.
• Collaborate with Academic, Marketing, and Business teams to develop and execute sales strategies.
• Oversee customer service operations, ensuring alignment with British Council standards and safeguarding policies.
• Act as the country’s Complaints Manager and champion CRM usage.
• Drive stakeholder engagement across Marketing, Exams, and Teaching teams to enhance customer experience and business outcomes.
• Manage term registration activities and ensure accurate income recognition and reporting.
• Line manage the Customer Service team, including recruitment, performance management, and training.

Requirements
• University degree (Level 5 or above) or equivalent professional experience.
• Minimum IELTS score of 7 in each component.
• Legal right to work in Senegal.
• Availability to work flexible hours, including evenings and weekends.

Desirable Qualifications
• Professional certification in Customer Service or Marketing.

Further Information
• Contract: One year fixed term contract
• Location: Dakar, Senegal
• Closing Date: August 17, 2025, 23:59 CET
Join us to make a meaningful impact in education and assessment services while leading a team that thrives on excellence and customer satisfaction.
A connected and trusted UK in a more connected and trusted world.


Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.