Job Description- Customer Service Agent.
• Job title:Customer Service Agent
• Division/Department: Call Center department
• Reports to: (not person’s name)

Essential Duties and Responsibilities
• Customers engagement on phone
• Attend to customers issues
• Resolve customer complaint
• Follow up on Customers complaint
• Proper documentation of customers information
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures

Education and/or Work Experience Requirements
• OND,HND,BSC holders only
• Good communication skills
• Customer Service Experience
• Proficient knowledge of MS office.
• Attention to detail.
• Critical thinking skills.
• Computer savvy.
• Must have completed NYSC service.
• Fluency in other native Language will be an advantage

Physical Requirements
Must be able to talk, listen and speak clearly on telephone
CVs must be sent in english and candidate must have good english speaking level.