Hard Skills
• Strong understanding of computer hardware, software, peripherals, and infrastructure
• Knowledge and experience in changing PC components “Battery, Bios Hard Memory, etc...”
• Operating systems: Windows (client) installation, configuration, patching, troubleshooting, licensing
• Networking fundamentals: TCP/IP, DNS, DHCP, routing, switching, crimping
• Familiar with the fiber optic and knows how to Fiber Splicing
• Familiarity with remote support tools (TeamViewer, Remote Desktop, etc.)
• Basic security knowledge: antivirus, firewalls, patch management, user access controls
• Backup & recovery procedures, monitoring, maintenance.
• CCTV and Surveillance Cameras Implementation and configuration
• Printer Configurations

Soft Skills
• Strong problem-solving and analytical skills.
• Good communication skills (verbal and written), ability to explain technical issues to non-technical users.
• Customer service orientation, patience, empathy.
• Organizational skills, time management, ability to handle multiple support tickets simultaneously.
• Adaptability, willingness to learn new technologies
• Familiar with the Active Directory, knows how to add new users to the domain network.
Duties and Responsibilities
• Responding to users, diagnosing issues, resolving or escalating them
• Installing/new configuration of hardware and software, patches, updates • Maintaining inventory, documentation, user support, training users
• Monitoring systems, performing preventive maintenance, backups.
• Reporting to senior management, compliance, possibly coordinating with external parties
• Collaborating with other teams: IT Departments in other branches, network, security.