Description

We are looking for dynamic and ambitious self-starters to help respond to and resolve inquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner.

Responsibilities

Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude.
Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information.
Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction.
Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system.
Convince inbound prospects to buy our health insurance products or use any of our services.
Requirements

Bachelor’s degree or equivalent.
Basic proficiency in the use of Microsoft Office tools.
You have at least 1-year experience within a Customer Service or Customer Success role (added advantage if it’s a bank) or ideally within the Healthcare industry (HMO)
You possess excellent interpersonal as well as written and verbal communication skills.
You possess strong analytical skills and are comfortable dealing with numerical data
You pay strong attention to detail and deliver work that is of a high standard
You are highly goal driven and work well in fast-paced environments
Added advantage if you have a medical qualification or background like (Nursing, Medical lab, Pharmacist, Microbiology etc.)
Bilingual in French and English (which is our global company language)
Benefits

Join a market leader within the Insurance space
Unlimited leave days
Fantastic work culture
Work and learn from some of the best in the industry
Great work-life balance