Service Planning ensures that technical solutions, logistics, financials, and delivery responsibilities are aligned and committed before customer engagement or contract execution.

Scope
• Acts as the bridge between customer deal requirements and the execution teams.
• Ensures end-to-end service readiness before contractual commitments are made.
• Responsible for developing a detailed Service Implementation Plan, covering solution design, responsibilities, schedule, logistics, budget, and delivery risks.
• Runs the structured design review process to progressively refine and validate the plan.

Key Responsibilities
• Planning Gatekeeping
• Design Reviews
• Iterative Development
• Handover to Execution
• Feedback Loop

Deliverables
• Preliminary Service Implementation Plan: Draft plan produced at Preliminary planning stage.
• Records Action Log: Documented minutes, decisions, actions, and risk registers.
• Feedback Reports: Execution learnings, customer change requests, and demand insights fed back to Portfolio.
• Service Implementation Plan: Final, committed plan produced at Detailed Design Review phase.