Job Purpose and Organizational Context
The threats against the United Nations, and by extension to the Agencies, Funds and Programmes of the UN system, are multifold and transcend borders. Therefore, they require a broad approach on how to manage resulting security risks. The global terrorist threat which has significantly impacted the UN in the past, the wide range of programmatic activities, which by nature also require to operate in environments of armed conflict or in areas affected by natural disasters, necessitate that the organizations develop and maintain a responsive and client-oriented mechanism to address security needs enabling programme delivery.
The Department of Safety and Security (UNDSS) is responsible for providing leadership, operational support and oversight of the United Nations security management system (UNSMS) globally. As a global leader in security risk management principles, UNDSS enables the safe and effective delivery of United Nations programmes and activities in the most complex and challenging environments, while maximizing precious resources. To this end, the work of the Department is aligned under a clear mission, to enable United Nations system programme activities through trusted security leadership and solutions.
This is a unique opportunity to join a diverse, dynamic and exciting organization gaining unique and valuable experience where security provides great value. Besides the opportunity to gain new skills and further advance security expertise, this position offers a fulfilling environment that gives you satisfaction by contributing directly or indirectly to peace and security, human rights, and achievement of the Sustainable Development Goals. Simply, all humanity will be benefiting from your work. Together, we can make the world a better place.

For more information on the Department, and how we make an impact on the world in enabling the achievement of SDGs, visit: https://www.un.org/undss/
The ICT team plays a crucial role in teams as reliance on digital technology continues to increase in all office operations, projects, and programme deliveries. It enable, leverage and deploy technology solutions that help the team implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDSS partners, stakeholders, and beneficiaries.


Duties and Responsibilities
Under overall supervision of the Country Security Advisor (CSA) and the direct supervision of the Deputy Chief of Security, the ICT Assistant provides ICT and administrative support services to the UNDSS team located at the UN Common house in Diamniadio, and provides daily technical support to users of information management tools and technology infrastructure. The ICT Assistant promotes a client-oriented approach

Support implementation of the Security Information Systems and strategies.
• Example of Duties: Participate in the development, programming, testing, debugging, implementation and support of security systems releases, modules and functionalities, independently liaising with users to define and specify requirements
• Develops, tests, and implements simple computer application systems and programs using UN established standards for IT technologies, programming languages and tools.
• Maintain functional specifications for security application systems, programs and procedures developed and/or modified and optimizes developed solutions.
• Provides continuing user support to troubleshoots security systems
Ensure effective functioning of the team hardware and software packages.
• Example of Duties: Installs security systems software and hardware according to specifications, monitoring systems to measure performance and to provide continuous operations
• Evaluates package solutions and matches user requirements to the appropriate solution.
• Ensures that specific business needs of the Section are addressed by the software solutions provided.
• Checks and certifies license compliance and ensures that software patches are installed.


Support network administration.
• Example of Duties: Prepares technical and user documentation for major security systems as well as training materials and technical presentations.
• Organizes training for software users and provides guidance and training to new/junior staff.
• Maintain the filing system ensuring safekeeping of confidential materials.
Ensure facilitation of knowledge building and knowledge sharing in the team
• Example of Duties: Participate and assist in the organization of training for the team on ICT issues.
• Provide sound contributions to knowledge networks and communities of practice.
• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization
• Supervisory/Managerial Responsibilities: None


Competencies
Expected Demonstration of Competencies
Core
• Achieve Results
LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
• Think Innovatively
LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
• Learn Continuously
LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
• Adapt with Agility
LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
• Act with Determination LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
• Engage and Partner
LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
• Enable Diversity and Inclusion
LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination



Cross-Functional & Technical competencies
Thematic Area Name Definition
• Business Management Results-based Management Ability to manage programmes and projects with a focus on improved performance and demonstrable results.
• Business Management Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs, provide inputs to the development of customer service strategy, look for ways to add value beyond clients’ immediate requests, Ability to anticipate client’s upcoming needs and concerns.
• Business Management Working with Evidence and Data Ability to inspect, cleanse, transform and model data with the goal of
discovering useful information, informing conclusions, and supporting decision-making.
• Business Management Digital Awareness and Literacy Ability and inclination to rapidly adopt new technologies, either
through skillfully grasping their usage or through understanding their
impact and empowering others to use them as needed.
• Information Management & Technology IT Customer Support Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience.
• Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.
Information Management & Technology Network, Communication, and Infrastructure Management: Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.


Information Management & Technology User Experience and Business Analyst Capacity to translate efficiently user needs into IT requirements around human-centered design.


Keywords
• Digital technology
• Enterprise Resource Planning (ERP) systems
• Technology hardware and software platforms/applications
• Network administration


Required Skills and Experience
Education
Secondary education is required with formal training in IT systems, business software and/or web-based applications. Certifications in ITIL/hardware/software management/application and/or MCP are an asset.
A university degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.


Experience, Knowledge, and Skills
• Minimum of 5 years (with high school diploma) or 2 years (with bachelor’s degree) of relevant working experience in network administration, web design, providing technical support for hardware/software or cloud ERP environments, working with telecommunications facilities; and applying knowledge of database applications, web-based management systems, and cloud infrastructure solutions.
• Experience working with user-centered designs and conducting user research and testing is desirable
• Proficiency in Troubleshooting Hardware and Software Issues is an asset
• Knowledge of operating systems (Windows, macOS, Linux) is highly desirable
• Proficiency in Managing Servers, Networks, and Databases is desirable
• Knowledge of virtualization technologies is desirable
• Knowledge of Programming languages is desirable


Language Requirements
• Fluency in French is required.
• Fluency in the national language of the duty station is required for local staff (wolof).
• Knowledge of English is desirable


Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.