Digital Operations Manager
Senegal

Job description
• Develop, implement, and improve operational processes for the digital wallet business to improve efficiency and manage costs.
• Work closely with Sales and distribution team to ensure operations from customers, network (agent/merchants) are working smoothly.
• Guarantee with your team the well performances of network operations including funding/refunding, manage the services operations from 3rd party partners, reconciliations, settlement.
• Work directly with business teams to identify operational pain points and provide workable solutions.
• Align compliance, legal, finance and other departments for key processes to manage overall digital wallet operations.
• Ensure high levels of quality and customer experience through designing efficient support processes and procedures.
• Provide oversight of digital wallet operations and act as a point of escalation for the team and its stakeholders.
• Minimize operational losses and failures by taking proactive measures to response to matters arising; identify and manage forward looking risks within the digital wallet operations.
• Develop a digital wallet training plan to enhance staff knowledge of the product.
• Creating reports detailing operational status, performance metrics, and identifying trends that may impact future performances


Responsibilities
• Develop, implement, and improve operational processes for the digital wallet business to improve efficiency and manage costs.
• Work closely with Sales and distribution team to ensure operations from customers, network (agent/merchants) are working smoothly.
• Guarantee with your team the well performances of network operations including funding/refunding, manage the services operations from 3rd party partners, reconciliations, settlement.
• Work directly with business teams to identify operational pain points and provide workable solutions.
• Align compliance, legal, finance and other departments for key processes to manage overall digital wallet operations.
• Ensure high levels of quality and customer experience through designing efficient support processes and procedures.
• Provide oversight of digital wallet operations and act as a point of escalation for the team and its stakeholders.
• Minimize operational losses and failures by taking proactive measures to response to matters arising; identify and manage forward looking risks within the digital wallet operations.
• Develop a digital wallet training plan to enhance staff knowledge of the product.
• Creating reports detailing operational status, performance metrics, and identifying trends that may impact future performances


Qualifications
• Bachelors /Masters degress with major in business administration.
• 4-5 years of Experience managing E-wallet operations. (multiple markets is a plus)
• Advanced Excel & Powerpoint Skills
• Have experience with tools like Amplitude, Segment, Iterable, etc. is a great plus.
• Inquisitive and a critical thinker
• Strong communication skills
• Ability to take initiatives & be the first to recognize a need for change – and proactively work towards implementing that change