Service Delivery Officer.
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Your role
The main role of the Invoicing Assistant is to perform, audit and to ensure timely issuance of accurate invoices to customers. This function is responsible for monitoring Not Invoiced Freight amounts (NIF) and DDSM to be invoiced amounts (TBI) while complying with all Group processes and requirements.

What are you going to do?
Freight invoicing
• Run Booking at risk
• Run Auto freighting after vessel departure
• Check and add Manual charges from booking remarks
• Performing Audit Checks (managing exceptions)
• Monitor and invoice Cross Payments
• Maintain Customer invoicing profile
• Issuing and sending invoices and credit notes
• Root Cause analysis of delayed invoices and Credit notes
• DDSM Invoicing
• Monitor To Be Invoiced DDSM
• Check and Clear Errors that may hinder DDSM invoicing timeliness or accuracy
• Maintain Customer invoicing profile
• Issuing and sending DDSM invoices and credit notes
• Monitor and invoice transferred DDSM charges
• Root Cause analysis of delayed DDSM invoices and Credit notes

Who are we looking for?
• Strong knowledge in Shipping Industry (minimum 3 years of experience)
• Graduate (3 years regular course) Any bachelor’s degree or Equivalent University Degree
• Knowledge of legal and / or regulatory frame
• Knowledge of port / country regulations
• Risk management knowledge
• Incoterms knowledge
• Customer service / user support
• Document management and archiving
• Containers administrative management
• Customer invoicing
• Excellent Communication Skills
• Software / IT Application

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines