Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.


Role context
Shape, drive, and manage the operations function and define the country functional strategy to deliver a smooth supply chain and operational model for the targeted business volumes, meet products/ services standards and exceed quality standards in line with divisional strategy and business objectives, corporate guidelines, and policy.


Key responsibilities
General:

• Coordinate development and implementation of operations plans and processes.
• Execute plans to deliver agreed customer, service, quality and financial objectives for the assigned site/ work stations(s)
• Coach and guide the team for execution of day-to-day tasks and activities to provide smooth logistics operations.
• Delegate jobs to the respective sections and track activities of receiving, handling and dispatching stations and registered mailings to ensure smooth operational flow
• Organize work stations and ensure neatness and cleanliness of work stations
• Implement planning and management of human resources, materials and logistics infrastructure to deliver logistics services
• Conduct regular reviews with customers on operational performance and delivery against the agreed performance objectives.
• Support business development/ account management on contractual/ commercial issues and customer renewal planning.
• Propose opportunities to grow business with and retain existing customer base, and support development and execution of customer business plan.
• Coordinate operating processes, site infrastructure, equipment, IT systems, operating structure, etc. to deliver targeted capacities.
• Enhance awareness of policies and ensure compliance with company/ local statutory obligations and legislation related to safety, health, security, environment & quality.
• Identify issues, opportunities and execute practices focusing on delivering site improvement and enhanced productivity


Specifics
• Daily Pickup and Delivery Optimization PUDO
• Performance Dialogue
• Follow up requests ODD.
• Post Departure Gemba walk.
• Follow up outbound shipments On Hold e.g.
• Connect to ADVQCC and handle all pendings
• Finalize LRT Day before.
• Handle pickup US Embassy passports.
• Participate to regional calls (Productivity, WA Ops Call, SSA Ops Call
• Job coaching Gops staff
• Regular routes Gemba
• Coordinate all pickups and delivery tasks to meet customers satisfaction.
• Debrief AM/PM
• Assetpool
• Follow up NOEP Supervisor Checklist inbound and outbound.
• Support and backup Ground ops manager.


Your profile
• Ground Operations Supervisor
• Critical analytic skills
• Ability to demonstrate high moral standard.
• Management
• High skills of Global SOP policies
• knowledges of below applications