Description
Job Summary
The Head of Francophone Shared Services Centre (FSSC) is responsible for providing a coordinated corporate support function to Headquarters and decentralized offices and their staff, for accounting and tax transactional processes including invoice processing, vendor management, fixed assets, monthly Group reporting (IFRS), and annual statutory accounts () and audits, and the managing and payment of tax declarations.
He or she consolidates accounting and tax functions for all non-manufacturing Africa subsidiaries to deliver them in a cost-effective manner, promoting operational efficiencies and service improvements


Responsibilities
• Supervises staff, oversees the delivery of multi-disciplinary programs, policies, and services and prepares a variety of reports and proposals
• Oversees service delivery and the day-to-day operations of the FSSC, ensuring that all standards are met, and procedures are followed. Establishes priorities and schedules of main activities
• Reviews and monitors FSSC-related services to identify trends and problem areas, reporting on risks, key performance indicators and proposed corrective action or new approaches
• Develops and implements new work methods and procedures of the FSSC; recommends procedural changes to improve FSSC efficiency and ensures appropriate implementation of decisions made by Senior Management
• Prepares and monitors the FSSC budget
• Plans and monitors staffing overseeing recruitment and any other administrative functions related to the smooth functioning of the FSSC
• Supervises staff, managing performance, staff development, training and careers
• Oversees and ensures the smooth functioning of information systems required to deliver the services and the definition and implementation of changes required to maintain the systems operational and fit for purpose.
• Supports system deployment activities to ensure smooth adoption by clients of the FSSC
• Defines and ensures the implementation of Service Level Agreements; sets standards for quality and ensures that operational activities are implemented in accordance with recognized procedures and guidelines and meet the established standards
• Establishes quality control mechanisms such as client surveys, periodic data quality assurance reviews, error escalation procedures
• Plans and develops FSSC communication strategy and capacity development; develops procedures and guidelines for use by the FSSC customers in order to ensure clarity, accuracy, consistency and accountability and to sustain and increase public awareness of FSSC core activities
• Establishes and maintains close working relationships with functional persons at HQ and with the client subsidiaries, liaising on issues in the implementation of established policies and escalating to policy owners any issue requiring policy related decisions
• Performs other duties as required


Requirements
Educational and Work Experience
• Advanced University degree in Business Administration and/or Management, Human Resources, Finance or other related field – must be a qualified Accountant, preferably ‘Experte Comptable’
• Ten years of relevant experience in coordinating, leading and/or managing operations and administrative activities
• Good working knowledge of English and French and of

Skills and Competencies
• Work experience in more than one location or area of work is considered essential
• Extent and level of experience in coordinating, leading and/or managing operations and administrative activities
• Extent of understanding and experience with computerized ERP systems and their application
• Results Focus
• Leading, Engaging and Empowering
• Communication
• Partnering and Advocating
• Knowledge Sharing and Continuous Improvement
• Strategic Thinking

Benefits
• Private Health Insurance
• Paid Time Off
• Training & Development