Job Description :
With presence in more than 160 countries, and more than 490,000 locations worldwide, we’re committed to helping millions of people send money home to their loved ones around the world, knowing that our customers deserve much more than just a fair price: they deserve empathy, hope, and ultimately respect. Join us in our mission to open ways for a better everyday life.
First level Helpdesk support: phone / email / remote desktop connection
Perform Installation of all requirements needed by the web system to operate
Answering technical requests through call center and email ticketing.
Diagnose and resolve technical software issues presented by the agents to guarantee the operability of the Web System
Escalate the technical issues to other levels when needed
Advance level of German (High level oral and written)
IT background or IT interest
High knowledge of MS Windows, Internet Explorer (and other browers) and good skills installing computers and basic peripherals (scanner, printer, ...)
Work experience as a Helpdesk Technician would be a plus
Strong customer service orientation
Excellent communications skills (both oral and written)
Strong analytic, multi-tasking and team work skills
Flexibility regarding work schedule
Good team working skills