Recherchez et trouvez les offres et opportunitées d'emploi au Senegal et en Afrique de l'ouest- Recrutement et offres d'emploi Dakar, Sénégal
L1 Customer Support Agent
Offre d'emploi

L1 Customer Support Agent




Référence
101389
Salaire xxx/ mois
Localisation Dakar / Sénégal
Expiration 27 Septembre 2020
Offre visitée 458 fois

Description de l'offre


L1 Customer Support Agent
Job ID: 3073

Description:
Are you the person that friends and family turn to for help with their technology problems? Are you interested in learning something new every day and mastering new enterprise software products each month?

Crossover consistently 'wows' its customers with the quality of support we provide and is growing at a very exciting pace. Join our front-line support team to see how interesting and challenging we’ve made support using cutting-edge technology and an innovative process.

We’ve learned that the best customer support agents are smart individuals who love to soak up new knowledge and enjoy using their expertise to solve challenging customer problems. The weekly investments we make in our team’s professional development is what drives customer satisfaction as well as our agent happiness.

What you will be doing:
• Solving the difficult customer problems that our AI bot was unable to help them with.
• Use voice and written communications to ask insightful questions that get to the root cause of the customer’s problem.
• Generating solutions using your deep product knowledge and our rich knowledge bases
• Spending over 20% of your time learning, improving your ability to support the products you know and expanding the breadth of products you can support.

What you will NOT be doing:
• Getting bored answering simple questions for the same product each day.
• Working on easy and simple tickets such as resetting passwords.
• Specializing in one single product or technology stack.
• Working alone and avoiding live customer interaction.
• Analyzing, writing, or debugging source code.

Key Responsibilities:
• Be online for one of three daily shifts, as part of a team providing 24x7 global support.
• Take ownership of support incidents and use all available resources and knowledge to resolve them.
• Consistently improve the quality of your work by internalizing the feedback and coaching you receive from regular reviews of your completed tickets.

Candidate Requirements:
• Ability to communicate confidently with tech-savvy customers using perfect written and spoken English.
• Familiarity with a range of enterprise software solutions including Sharepoint and SQL and be comfortable in conversations with IT professionals and technical customers.
• Experience troubleshooting and solving technical problems.
• Customer advocacy, empathy, and keen attention to detail.
• Available to work any monthly-assigned shift - the team provides 24x7 coverage for our customers around the world.

Nice to have:
• Experience in a technical support role covering enterprise software products.
• An education focused on Computer Science, MIS or similar technical disciplines.


Pour continuer, connectez-vous






Partagez cette offre




ces offres aussi pourraient vous intéresser

  Titre du poste Localité Expiration
Sénégal 02 Novembre
Sénégal 28 Octobre
Sénégal 28 Octobre
Sénégal 30 Octobre
Sénégal 10 Novembre
Sénégal 28 Octobre
Sénégal 31 Octobre
Burkina Faso 30 Octobre
Sénégal 02 Novembre
Sénégal 05 Novembre
 
Logo senjob
VOUS CHERCHEZ UN EMPLOI ?
Login   Inscription

Facebook








recherche d'emploi au sénégalrechercher un job au sénégaloffres d'emploi au sénégalrecrutement au sénégaloffres d'emploi a Dakar recrutement a Dakarrecherche d'emploi en Cote d'Ivoirerechercher un job en Cote d'Ivoireoffres d'emploi en Cote d'Ivoirerecrutement en Cote d'Ivoireoffres d'emploi a Abidjan recrutement a Abidjanrecherche d'emploi au Burkina Fasorechercher un job au Burkina Fasooffres d'emploi au Burkina Fasorecrutement au Burkina Fasooffres d'emploi a Ouaga recrutement a Ouagarecherche d'emploi au Malirechercher un job au Malioffres d'emploi au Malirecrutement au Malioffres d'emploi a Bamako recrutement a Bamakorecherche d'emploi en Guinéerechercher un job en Guinéeoffres d'emploi en Guinéerecrutement en Guinéeoffres d'emploi a Conakry recrutement a Conakryrecherche d'emploi au Nigerrechercher un job au Nigeroffres d'emploi au Nigerrecrutement au Nigeroffres d'emploi a Niamey recrutement a Niameyrecherche d'emploi au Togorechercher un job au Togooffres d'emploi au Togorecrutement au Togooffres d'emploi a Lomé recrutement a Lomérecherche d'emploi au Béninrechercher un job au Béninoffres d'emploi au Béninrecrutement au Béninoffres d'emploi a Porto-Novo recrutement a Porto-Novo