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Head of Digital Services Customer
Offre d'emploi

Head of Digital Services Customer




Référence
102342
Salaire xxx/ mois
Localisation DAKAR / Sénégal
Expiration 30 Septembre 2020
Offre visitée 127 fois

Description de l'offre

Ericsson-Worldwide

Head of Digital Services Customer Unit West Africa and Morocco

Date: Sep 14, 2020

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Our Exciting Opportunity

The role of Head of Digital Services Customer Unit West Africa and Morocco (CU WAM) has the overall business responsibility for Digital Services (Products, Solutions and Services) in the Customer Unit and is a part of CU as well as a member of the Market Area Digital Services Leadership Teams.

You will
The key accountabilities of Head of Digital Services Customer Unit West Africa and Morocco are, but not limited to Champion MMEA Digital Services strategy, which is to: Provide thought leadership to clients, Grow Ericsson’s digital footprint, Ensure top-notch delivery & Develop and unleash digital services talent
Develop customer intimacy through dialogs with the C-suite
Maintain a healthy sales funnel through the right business development strategy and tactics
Demonstrate and assume full ownership of the business toward the accounts in the Customer Unit
Lead, coach and nurture the Key Account teams in the Customer Unit with regards to the Digital Services agenda
Ensure full alignment on account plans and financial forecast
Remain conscious and strive to optimize digital services customer spend
Assume full responsibility for deal closure and profit-and-loss
Drive a farming strategy over the installed base in the areas of 5G, Digital Transformation, Cloud Transformation and Virtualization
Expand the business through up-sell and cross-sell opportunities in other domains or type of services or products
Create and lead a high performing organization in line with the unit design principles
Exhibit role model leadership behaviors and navigate a complex environment
Ensure compliance and adherence to Ericsson sales and project delivery processes and standards.
To be successful in the role you are
University degree; with a preference toward MSc or MBA in business or ICT
10-15 years of experience in senior leadership positions within the telecom and/or ICT industry
Experience in Digital Domain (BSS, OSS, Cloud, etc.)
Deep understanding of Service Delivery processes, methodologies such as Agile, DevOps, CI/CD, and strategy
Knowledge of the sales process
Customer and market insights
Excellent social and communication skills
Strong financial acumen
Ability to formulate strategies and concepts
Ability to attract, develop and retain competence
Ability to manage relationships at C-Level internally and externally
Ability to leverage local and global capabilities in a complex environment
People leadership, senior capability in managing and driving change in an organization with multiple customers
Thought leadership and commercial understanding as needed to identify short and long-term business priorities
This role is flexible to be based in Senegal or Morocco.

What happens next once you apply?

Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

Tag: MMEAHJ HJ

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Senegal (SN) || || Dakar || IT; SharedServ

Req ID: 412324


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