Basic Condition:
1. Served as the Service Delivery Manager (SDM) for the Orange MM project across 13 countries, responsible for customer satisfaction, service quality, and achieving SLA/KPI targets.
2. Utilized operational management knowledge to ensure successful project delivery according to contract agreements (SLA/KPI) while adhering to company delivery standards and internal compliance requirements. Managed daily service operations for EMOC (including ITSM process management, service reporting, and customer communication).
3. Supported subnet SDMs in managing daily service delivery to meet subnet customer satisfaction and service quality requirements.

Professional skills?
1. Familiar with service management-related processes and standards, such as ITIL;
2. Possess basic knowledge of the software industry and product knowledge, with preference given to those with experience in MM products;
3. Be familiar with the knowledge systems of service management and operation and maintenance management, and be able to effectively manage ITSM processes and CSI (Continuous Service Improvement).

Professional knowledge?
1. Possess capabilities in service process design, service report design, and adaptation of processes and tools.
2. Have professional skills in operation and maintenance management, capable of effectively managing ITSM processes and CSI (Continuous Service Improvement); experience in large-scale or multi-country O&M projects is preferred.
3. Possess excellent communication and coordination skills, strong interpersonal connection abilities, strong problem analysis and presentation skills, as well as self-regulation and intrinsic motivation.

Professional skills:
1. Master ITIL processes;
2. Learn and become familiar with MM product solutions;
3. Skillfully apply knowledge related to service management and operations management during the transition and operation phases, especially in areas such as processes, tools, and BCM (Business Continuity Management).
5.at least 3+ years’ experience in the above filed