Basic Condition:
1. Served as the SDM (Service Delivery Manager) for the Orange MM project across 13 countries, responsible for service delivery management, and accountable for customer satisfaction, service quality, and the achievement of SLA/KPI targets.
2. Utilized operational management knowledge to ensure successful project delivery according to contract agreements (SLA/KPI) while adhering to company delivery standards and internal compliance requirements. Responsible for daily service management of the subnet, including ITSM process management, service reporting, and customer communication.
3. Collaborated with EMOC SDM to manage daily service delivery.

Professional skills
1. Familiar with service management-related processes and standards, such as ITIL;
2. Possess basic knowledge of the software industry and product knowledge, with preference given to those with experience in MM products;
3. Be familiar with the knowledge systems of service management and operation and maintenance management, and be able to effectively manage ITSM processes and CSI (Continuous Service Improvement).

Professional knowledge Learning Requirements:
1. Possess capabilities in service process design, service report design, and adaptation of processes and tools.
2. Have professional skills in operation and maintenance management, capable of effectively managing ITSM processes and CSI (Continuous Service Improvement); experience in large-scale or multi-country O&M projects is preferred.
3. Possess excellent communication and coordination skills, strong interpersonal connection abilities, strong problem analysis and presentation skills, as well as self-regulation and intrinsic motivation.
Professional skills Drill Requirements
1. Master ITIL processes;
2. Learn and become familiar with MM product solutions;
3. Skillfully apply knowledge related to service management and operations management during the transition and operation phases, especially in areas such as processes, tools, and BCM (Business Continuity Management).
Others:
1. Possess strong communication and presentation skills, be open to and eager to explore new technologies and businesses;
2. Have the ability to understand customer needs;
3. English can be used as a working language;
4. Strong learning ability, passionate, willing to take on challenges, and eager to gain international work experience in challenging regions and diverse cultural environments.
5.at least 3+ years’ experience in the above filed