Help Desk Technician (German).
Description
We are looking for a proactive and customer-focused Helpdesk Technician with fluency in German to join our support team. The successful candidate will handle technical support requests, ensure timely resolutions, and collaborate with agents across Europe. Fluency in English or Spanish is a plus. The role requires strong communication skills to maintain the company’s high standards of service, and a commitment to problem-solving and customer satisfaction.

Roles & Responsibilities
Technical Assistance:
Provide Level 1 IT support to users in German via phone, email, and chat. Troubleshoot basic hardware, software, and connectivity issues. Assist users with common technical challenges, ensuring timely resolutions.
Web Support:
Address inquiries related to web tools and platforms. Guide users in navigating and resolving basic web-related issues.
Quality Customer Service:
Deliver exceptional customer service while maintaining professionalism and empathy. Ensure all interactions meet company quality standards and drive user satisfaction.
Collaboration:
Work closely with internal teams to ensure seamless problem resolution while escalating complex issues when needed.


Position requirements
Languages
Fluency in German (written and spoken) is required. Basic proficiency in English or Spanish is an advantage.

Technical Knowledge
Previous experience in helpdesk, IT support, or customer service roles is preferred. Basic understanding of IT systems, including:
• Browsers, email clients, and web tools.
• Familiarity with ticketing systems ( Zendesk) is desirable.
Soft Skills:
• Strong verbal and written communication skills. Ability to manage multiple tasks and work efficiently under pressure. A proactive and problem-solving mindset, with a focus on user satisfaction.


Perks & Benefits
Work Schedule:
• The working hours will be from Tuesday to Saturday, with Sundays and Mondays off.
Growth Opportunities:
• Opportunities for professional development and career advancement within the company.
Work Environment:
Join a collaborative and dynamic team, where your contributions are valued, and you can make a significant impact on user satisfaction.