Offre d'emploi

Customer Support Representative – Front Office

Référence 136091
Salaire xxx/ mois
Localisation Dakar / Sénégal
Expiration 09 Décembre 2022
Offre visitée 300 fois
Description de l'offre

Wave hiring Customer Support Representative – Front Office.

We’re making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d’Ivoire. Now, we have millions of users and are growing fast. Our goal is to make Africa the first cashless continent. And that’s where you come in….

How you’ll help us achieve it :
We’re looking for a Customer Support Representative who’s resourceful and excited about getting things done. You’ll join our customer support team as we rapidly scale our business in Senegal.

In this role, you’ll:
Manage large amounts of incoming phone calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customers through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.

Key details :
Fixed term 3 months renewable.
Location: Dakar
Work authorization in Senegal required.
We pay 100% of your health care insurance premium cost for yourself and your dependents.
We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment.
Airtime reimbursement.
Free food and beautiful office space.

Requirements :
1+ year’s of customer support experience or experience as a Client Service Representative
Fluency in French and Wolof
Willing to work outside regular working hours
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
Experience with mobile money or banking support will be an added advantage.

You might be a good fit if you :
Demonstrate tenacity and a willingness to go the distance to get something done.
Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
Are excessively detail-oriented and seek to achieve excellence in everything you do.
Are client-oriented and have strong interpersonal skills.
Are a diplomatic speaker.
Have teamwork spirit.

Pour continuer, connectez-vous

Partagez cette offre

ces offres aussi pourraient vous intéresser

  Titre du poste Localité Expiration
Côte d Ivoire 09 Fevrier
Côte d Ivoire 31 Janvier
Sénégal 06 Fevrier
Sénégal 06 Fevrier
Côte d Ivoire 10 Fevrier
Sénégal 31 Janvier
Côte d Ivoire 03 Fevrier
Sénégal 09 Fevrier
Sénégal 26 Fevrier
Sénégal 01 Fevrier
Login   Inscription

Publicité sur Senjob
Senjob sur Linkedin


© 2020 Senjob

Linkedin    Facebook     Instagram    Senjob TV    TikTok     SnapChat    

A propos de Senjob
Inscription Recruteurs
Espace Recruteurs
Conditions d'utilisation
Espace Candidats
Publiez une offre d'emploi
Offres d'emploi
Senjob TV
CV Public membres
Candidatures Spontanées
Base Premium

recherche d'emploi au sénégalrechercher un job au sénégaloffres d'emploi au sénégalrecrutement au sénégaloffres d'emploi a Dakar recrutement a Dakarrecherche d'emploi en Cote d'Ivoirerechercher un job en Cote d'Ivoireoffres d'emploi en Cote d'Ivoirerecrutement en Cote d'Ivoireoffres d'emploi a Abidjan recrutement a Abidjanrecherche d'emploi au Burkina Fasorechercher un job au Burkina Fasooffres d'emploi au Burkina Fasorecrutement au Burkina Fasooffres d'emploi a Ouaga recrutement a Ouagarecherche d'emploi au Malirechercher un job au Malioffres d'emploi au Malirecrutement au Malioffres d'emploi a Bamako recrutement a Bamakorecherche d'emploi en Guinéerechercher un job en Guinéeoffres d'emploi en Guinéerecrutement en Guinéeoffres d'emploi a Conakry recrutement a Conakryrecherche d'emploi au Nigerrechercher un job au Nigeroffres d'emploi au Nigerrecrutement au Nigeroffres d'emploi a Niamey recrutement a Niameyrecherche d'emploi au Togorechercher un job au Togooffres d'emploi au Togorecrutement au Togooffres d'emploi a Lomé recrutement a Lomérecherche d'emploi au Béninrechercher un job au Béninoffres d'emploi au Béninrecrutement au Béninoffres d'emploi a Porto-Novo recrutement a Porto-Novo