Offre d'emploi






Support Quality & training



Référence 123110
Localisation Dakar / Sénégal
Expiration 10 Décembre 2021
Offre visitée 417 fois
Catégories
Comptabilité, Finances, Gestion
Qualité, Sécurité, Environnement
Marketing, Communication
Commercial, Vente, Business developpement
Informatique, Télécoms, Réseaux
Internet, SSII, Digital
Banque, Assurance, Finances
Services aux Personnes, Particuliers
.
Description de l'offre

Support Quality & training
Dakar, Senegal

Our mission
We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account.
That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards.
Without access to financial institutions, people are forced to keep their savings under the mattress.
Small business owners rely on lenders who charge extortionate rates.
Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere.
In places where electricity, water and roads don't always work, you can still send money with Wave.
In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments.
In 2019, we expanded to Cote d'Ivoire.
Now, we have millions of users and are growing fast.
Our goal is to make Africa the first cashless continent.
And that's where you come in...

How you'll help us achieve it
We are looking for someone who can help us increase the level of quality of our support services in general.
Someone who has good coaching skills to help reps improve their speech and quality of service.
You also need to have the training skills to provide the necessary refresher courses to any reps in need.

Here’s some of what that will involve:

Own the process and Wave Product
Take the calls to always renew yourself and perfect your mastery of the process and the product
Listen to the reps' calls and note their performance
Intervene on the spot to help the reps in case of needs
Keep a progress report and action plan for each rep
Training new reps
Leading, retraining and refresh sessions
This isn't a typical 9am - 5pm role, All support activities are also your responsibility, thus the need to be well organized.

That being said, it's a marathon, not a sprint! We care deeply about our employees and want to make sure you take the time off you need and take care of yourself so you can be your happiest and most productive.

Requirements
Excellent oral and written communication skills
At least 1 year experience in a call center
Have proven management skills
Bac +2

Key details
Location: Dakar, Senegal
This is a permanent Position

You might be a good fit if you
- Be self-sufficient in all aspects of commercial speech
- Excellent level of customer orientation
- Perfect mastery of Wave's products, services and processes
- Good command of the job of account manager
- Good organizational skills
- Support quality oriented
- Good interpersonal skills
- Able to conduct quality briefings and debriefings
- Able to lead a training session for new hires
- Able to make a refresh program and execute it as well
- Listen to reps calls and be able to detect areas of improvement
- Able to propose objection handling or arguments to resolve complex situations
- English would be a plus

Our team
We have a rapidly growing in-country team in Senegal, Côte D'Ivoire, Mali and Uganda, plus remote team members spread across the world.
We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
We foster autonomy for our employees. You'll own your own projects at every stage, from understanding the problem to monitoring your solution in production.
We’re backed by world-class investors including Sequoia, Stripe, Founders Fund, Ribbit Capital, Y Combinator, and the cofounders of PayPal.

How to apply
Fill out the form below, and upload a resume plus a cover letter, both written in English, describing your interest in Wave and the role.
We review applications on a rolling basis.

Wave is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.



Pour continuer, connectez-vous





Partagez cette offre






ces offres aussi pourraient vous intéresser

  Titre du poste Localité Expiration
Aucune offre disponible, Merci de vérifier votre filtre
 
VOUS CHERCHEZ UN EMPLOI ?
Login   Inscription

Publicité sur Senjob
Senjob sur Linkedin
Facebook







 

© 2020 Senjob

Linkedin    Facebook     Instagram    Senjob TV    TikTok     SnapChat    



A propos de Senjob
Contactez-Nous
Inscription Recruteurs
Espace Recruteurs
Conditions d'utilisation
Espace Candidats
Publiez une offre d'emploi
Offres d'emploi
Senjob TV
CV Public membres
Base Premium







recherche d'emploi au sénégalrechercher un job au sénégaloffres d'emploi au sénégalrecrutement au sénégaloffres d'emploi a Dakar recrutement a Dakarrecherche d'emploi en Cote d'Ivoirerechercher un job en Cote d'Ivoireoffres d'emploi en Cote d'Ivoirerecrutement en Cote d'Ivoireoffres d'emploi a Abidjan recrutement a Abidjanrecherche d'emploi au Burkina Fasorechercher un job au Burkina Fasooffres d'emploi au Burkina Fasorecrutement au Burkina Fasooffres d'emploi a Ouaga recrutement a Ouagarecherche d'emploi au Malirechercher un job au Malioffres d'emploi au Malirecrutement au Malioffres d'emploi a Bamako recrutement a Bamakorecherche d'emploi en Guinéerechercher un job en Guinéeoffres d'emploi en Guinéerecrutement en Guinéeoffres d'emploi a Conakry recrutement a Conakryrecherche d'emploi au Nigerrechercher un job au Nigeroffres d'emploi au Nigerrecrutement au Nigeroffres d'emploi a Niamey recrutement a Niameyrecherche d'emploi au Togorechercher un job au Togooffres d'emploi au Togorecrutement au Togooffres d'emploi a Lomé recrutement a Lomérecherche d'emploi au Béninrechercher un job au Béninoffres d'emploi au Béninrecrutement au Béninoffres d'emploi a Porto-Novo recrutement a Porto-Novo