Our mission
We’re making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that’s where you come in…


How you’ll help us achieve it
Wave is now the largest financial institution in Senegal, with over 7 million users. And we’re still just at the beginning of our product roadmap and the impact we can have on people’s everyday lives.
We’re looking for a highly organized, detail-oriented People Operations Assistant eager to support a fast-growing team. You’ll play a key role in delivering a seamless employee experience by managing onboarding, maintaining HR records, and driving day-to-day people operations that keep Wave running efficiently.


In this role, you’ll;
• Maintain a clean, tidy, and well-organized work environment in the Support Office.
• Guarantee a high-quality reception for visitors and staff that aligns with Wave culture.
• Manage office parcel shipping and reception for Wave staff.
• Maintain office efficiency by planning and executing the purchase of equipment, layout, and office systems in Dakar.
• Follow up on bill payment for Support facility utilities, including but not limited to office (electricity, water, internet, building maintenance).
• Assist in the coordination of internal events for Support department employees.
• Actively participate in the planning and execution of company events/meetings taking place in the Support office, and not limited to SN in-person All Hands.
• Liaise effectively with IT, People, and the Office Manager to address building, connectivity, and office maintenance issues.
• Manage interim staff in charge of building cleaning and security. Assess third parties’ performance and address and flag issues whenever needed.
• Support the Office Manager with all logistics regarding future office moves and office changes.
• Actively participate in smoothly transitioning to the new Support building access system.
• Improve drastically the lunch distribution and management system to drive efficiency and employee experience.
• Foster positive relationships with Support teams by offering great employee experiences based on empathy, utmost respect, and professionalism.
• Work with the management team to promote the corporate culture through various projects: integrating and welcoming new employees in collaboration with HR, planning regular team events such as Happy Hour, and implementing and maintaining office policies and procedures.


Key details
• Location: You’ll be based in Senegal.
• Work authorization in Senegal is required.
• This is a Permanent position.
• We offer generous health insurance for yourself and your dependents.
• We support working parents – we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements
• Fluency in both French and English, spoken and written.
• Minimum of 3 years’ experience in administration and facilities management, preferably within an international environment.
• Basic knowledge of office plumbing and electrical systems.
• Bachelor’s degree or General Certificate of Secondary Education, with relevant experience in building or construction.


You may be a good fit if you
• Show persistence and determination to see tasks through to completion.
• Communicate proactively and ensure thorough coordination.
• Adapt quickly to shifting priorities and thrive in complex or changing environments.
• Approach challenges with strong analytical skills.
• Have an exceptional eye for detail and strive for excellence in all tasks.
• Are capable of developing processes and training independently, and successfully implementing them in an office setting.
• Combine diplomacy and teamwork with the ability to work autonomously when needed