Office Management Lead
Dakar, Senegal • View all jobs


Our mission
We’re making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.
Our goal is to make Africa the first cashless continent and that’s where you come in…..


How you’ll help us achieve it
Wave is now the largest financial institution in Senegal, with over 7 million users. And we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.
We are hiring a highly organized and proactive Office Management Lead who is passionate about creating a positive and dynamic work environment.
You will be responsible for overseeing the daily operations of our office in Senegal and across other specified Opcos. You will play a key role in maintaining efficiency by managing administrative tasks, vendor relations, and general support to the team.



In this role, you’ll
• Oversee and coordinate general office operations; ensuring it’s smooth running on a day-to-day basis.
• Supervise, mentor, train, and coach office management employees, delegating assignments to ensure maximum productivity.
• Implement and maintain procedures/office administrative systems.
• Coordinate domestic and international travel, including flight, hotel, and car rental reservations.
Manage office budget.
• Ensure that health and safety policies and practices are up-to-date and fully compliant.
• Own the purchase of office supplies, equipment, and furniture and maintain adequate stock levels.
• Draft new contracts, write office management playbooks, create presentations, and other management-level reports.
• Organize with maintenance companies to keep the office clean and safe and ensure that appliances are in good working condition.
• Report office progress to senior management and work with them to improve office operations and procedures.


Key details
• Location: You’ll work from our office in Dakar.
• Work authorization in Senegal.
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award promotions and bonuses to exceptional performers who have been with the company for more than 6 months.
• We offer generous health care insurance for yourself and your dependents.
• We support working parents – we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.


Requirements
• 5+ years of experience in a similar position.
• Bachelor’s Degree, an associate degree, or professional training in Administration or logistics
• Very good command of written and spoken English.
• Speak both French and Wolof fluently.
• Strong administrative and organizational skills, with a proven track record of managing complex office environments.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with internal and external stakeholders.
• A can-do, positive attitude.
• Proven track record of dealing with external vendors and negotiating costs
• Excellent time management and the ability to take initiative.
• Ability to prioritize and meet deadlines.
• Computer proficiency

You might be a good fit if you
• Demonstrate resilience and find effective solutions quickly.
• Are meticulous and have excellent attention to detail, striving for excellence in all aspects of your work.
• Are self-driven and proactive, taking ownership of projects and initiatives.
• Maintain frequent communication to ensure coordination and collaboration across teams.
• Have good adaptability and flexibility skills, adjusting to changing needs and demands quickly.
• Are willing to go above and beyond, to ensure that all office management tasks are handled to the highest standard.


Our team
• We have a rapidly growing in-country team in Senegal, Côte d’Ivoire, Mali, Burkina Faso, The Gambia, and Uganda, plus remote team members spread across the world.
• We’re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
• We foster autonomy for our employees. You’ll own your projects at every stage, from understanding the problem to monitoring your solution in production.
• We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
• In 2023, we were on Y Combinator’s top 50 companies by revenue.

How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.