Field Service Coordinator, West & North Africa
Wärtsilä is leading the transition towards a 100% renewable energy future. We Wärtsilians help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know Wärtsilä has delivered 74 GW of power plant capacity and more than 80 energy storage systems in 180 countries around the world?
In this fast-changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services – together. Want to join the ride?
Wärtsilä is seeking for a Field Service Coordinator, West & North Africa, to join our West Africa Operational Organization based in Dakar, Senegal.

In this position, the Field service Coordinator West and North Africa will report to the Service Manager and will closely work with Team Leaders and Engineers to deliver the services as per our contracts. He will work to plan and execute the deliverables in the safest manner, make sure the quality records are archived and KPIs are met.
As FS Coordinator He/She will be the focal point with customers and internal stakeholders in the delivery of Field Service. He/She will be part of a team managing the daily activities and schedules of around 35 engineers

Your role and responsibilities
As a Field service Coordinator West and North Africa, your daily duties include but are not limited to:

• Receive and process field service enquiries,
• Identify service requirements, schedules and locations,
• Plan activities, resources, spare parts, costs and time schedules for work orders,
• Manage diaries and coordinate field service personnel; matching available skills to jobs,
• Liaise with customers to coordinate requirements and formalize service bookings,
• Coordinate personnel when they are assigned on a work order,
• Act as « point of contact » for the customer during the work order,
• Raise internal and external orders for service provisions,
• Collect costs, support the Administrative Centre for invoices and approve time sheets for service personnel,
• Ensure customer satisfaction, obtain feedback and maintain service record files,
• Build high performing teams based on trust,
• Have high integrity, listen with good intention, appreciate feedback and support people to grow,
• Create clarity on direction and inspire people to take action towards the agreed objectives,
• Enjoy creating clear business value with a goal-oriented mind-set,
• Drive results with excellent planning and remove obstacles for success of the teams under your responsibility,
• Ensure that the work is executed according to QSHE guidelines and site procedures and policies
• Follow-up and report on the status of work orders to customer and/or internal stakeholders

Why you and us
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.