About WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

Why join WFP?
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive, diverse, and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Organizational context
Position title: Business Support Associate G6

• Contract type: Fixed Term
• Unit/Division: Office of the Regional Director
• Duty station: Dakar, Senegal (the Regional Office is likely to move to Diamniadio in the coming months)
• Duration: 1 year (Renewable)
This position reports to the West and Central Africa Regional Director.

The role
To coordinate and control a full range of business support services for a specific professional area of work, to ensure that services are delivered effectively.

Key responsibilities (not all-inclusive, nor exhaustive):
• Provide dedicated executive assistant support.
• Prepare and/or consolidate comprehensive reports, documentation, correspondence, briefing notes, etc. and conduct research in the area of work.
• Actively seek and use feedback to improve business processes and procedures.
• Respond to complex business support queries in order to provide a timely and accurate resolution of enquiries for clients.
• Oversee the maintenance of records and databases to ensure information is organised and readily available for staff and compliant with all relevant regulations and policies.
• Revise and review correspondence and documentation, providing feedback and making amendments where appropriate, to contribute to production of these materials to time and quality standards.
• Assist managers in planning, monitoring and reconciling budget(s) to ensure that planned financial resources are used effectively.
• Assess and recommend improvements to procedures and practices, to contribute to the effective delivery of business support services.
• Provide a full range of complex business support services to staff to contribute to the effective functioning of business operations.
• Provide advice, support and/or training to junior support staff in the provision of business support services, in order to support their learning in providing business support.
• Coordinate tasks of junior colleagues to ensure support services are delivered consistently and to the required standards

Qualifications and experience
• Education: First university degree (Bachelor’s degree equivalent, Licence/BAC +3) in Public or Business Administration or other relevant fields.
• Experience: Six or more years of progressively responsible work experience in office administration or general administrative work. Experience as an Assistant to Senior Executive Management is added advantage.
• Language: Fluency in both oral and written communication in English and French.

Desired experiences, knowledge and skills
• Specialised knowledge of the application of common business processes, practical business support methods, procedures and systems used in area of work, gained through technical training and work experience.
• Good communication skills in order to provide specialised business support services to a wide range of individuals.
• Ability to analyse and interpret financial data and monitor budgets.
• Ability to proactively identify and recommend areas for improvement to the design and delivery of specialised services.
• Ability to build relationships with a variety of individuals across functions.
• Experience in coordinating the work of others and self and training and supporting others.
• Ability to maintain confidentiality.