Mining Key Account Manager
CDI

Position Title : Mining Key Account Manager

Job Purpose:
To manage, defend and develop long-term relationships with Key Mining customers at a senior level, coordinating the activities of all other CSM (Customer Service Management) and CRM activities supporting these accounts.
The role is to grow incremental C3 through existing and new customers, achieving sales targets, whilst ensuring customer satisfaction.
?Drive alignment between stakeholders to enforce better customer satisfaction.

Dimensions:
With Mln liter of volume and .Mln USD of C3 margin as 20..objective, Mining Key account Manager is representing ..% of total B2B volume and ..% of total B2B C3 margin. In contact with high sensitive customers like , Mining key account manager shall anticipate and resolve all related issue to the client with the support from internal stakeholders.

Organization:

Principal Accountabilities:
- Manage key accounts within Mining in order to achieve margin and sales targets.
- Plan and conduct sales negotiations with mining primary decision makers.
- Identify potential new customers and develop profitable new business.
- Ensure delivery of negotiated service levels to specified compliant contracted customers.
- Contribute to development of appropriate mining and customer CVPs (Customer Value Proposition).
- In partnership with marketing, implement marketing action plans for key accounts.
- Monitor and analyse own sales performance data by large accounts, taking appropriate action.
- Ensure that all elements of the credit policy are implemented and managed.
- Troubleshoot and problem solve, developing appropriate solutions.
- Maintain security of trade by ensuring that agreements are kept current and compliant.
- Maintain a good understanding of business and technical developments within the mining sector.
- Positively manage CRM (Customer Relationship Management) directly and indirectly at all relevant customer levels within the Sales CRM framework.

Key Challenges:
- To develop and maintain contact with all relevant stakeholders with a view to tap marketing opportunities and engender and foster goodwill and promote image of the company
- Continue to develop the lubricants business profitably in the light of increased competitive pressures.
- Spend high share of his/her own time on the field and seek out new market information, opportunities and customers.
- Develop relationships with different levels at customer organisation.
- Remote locations make logistics a challenge and shall require initiative and ingenuity to deliver complex CVPs.

Job Knowledge, Skills & Experiences:
- An appropriate Engineering qualification plus at least 5 years technical/commercial experience which must include selling / negotiating / business development and CRM (Customer Relationship Management) usage.
- A sound understanding of marketing principles is required.
- ?Good exposure to fuels supply operations and HSE in the mining environment.
- Operations experience, and good understanding of procedures relating to depot operations.
- A proven track record in influencing ability, strong selling skills and definite analytical and problem solving capabilities.
- Must display strong people management and coaching skills.
- Strong attention to detail.
- Deep knowledge of Mining sector, Products, CVPs (Customer Value Proposition).

Competencies:
- Selling & Negotiation
- Customer Relationship Management
- Customer Value Proposition
- Market Awareness
- Maximise Business Opportunities
- Delivering Results