Head of IT Operations.
Location: Globally, Flexible
Company: Plan International

The Organisation
Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. We believe in the power and potential of every child but know this is often suppressed by poverty, violence, exclusion and discrimination. And it is girls who are most affected.
Working together with children, young people, supporters and partners, we strive for a just world, tackling the root causes of the challenges girls and vulnerable children face. We support children’s rights from birth until they reach adulthood and we enable children to prepare for and respond to crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.
For over 85 years, we have rallied other determined optimists to transform the lives of all children in more than 80 countries.
We won’t stop until we are all equal.

About the Role
We are seeking an experienced Head of IT Operations to lead the day-to-day delivery of global technology services at Plan International. This pivotal role ensures the stability, security, and efficiency of our IT infrastructure, enabling 10,000 staff across multiple regions to connect, collaborate, and deliver programmes that advance children’s rights and equality for girls.
You will oversee the global IT service desk, infrastructure operations, and service management processes, ensuring seamless support for enterprise applications such as SAP, HRIS, Sponsorship, and collaboration tools. With a budget of approximately £3.5m and a team of 10 across three time zones, you will drive innovation, optimise service delivery, and ensure compliance with global standards.

Key Responsibilities
• Oversee global IT infrastructure (hosting, storage, connectivity, security).
• Lead the Global Service Desk and IT Service Management processes.
• Deliver infrastructure upgrades, migrations, and enhancements.
• Drive innovation, compliance, and cost efficiency.
• Represent Plan in global forums (NetHope, UN Emergency Tech Cluster).

About You
You are an experienced IT leader with a strong technical foundation and a proven ability to deliver results in complex, global environments. You bring:

• Deep knowledge of existing and emerging technologies and trends.
• Strong understanding of operational, business, and technical needs.
• A track record of delivering IT systems development and technology projects, including budget management and business case development.
• Extensive experience managing global IT infrastructure and 24/7 operations, including cloud hosting.
• Hands-on experience with cloud-based services such as Microsoft SharePoint, Power BI, ERP systems (D365 and SAP), and HR platforms.
• Exposure to a wide range of technologies including SAP, Azure, AWS, Office365, and security solutions.
• Strong leadership and interpersonal skills, with experience managing dispersed teams and working with third-party suppliers.
• Excellent financial acumen and commitment to diversity, equity, and inclusion.

Please respond to the requirements of the role in your cover letter.
Only CVs and cover letters in English will be accepted.