Main Responsibilities:
• Support and troubleshooting for Jumia’s systems and tools;
• Documenting new and existing functionalities for online help and internal technical/admin manuals;
• Coordinate with internal departments to evaluate enhancements and resolve issues;
• Assist with the user administration of Jumia’s systems, including user maintenance, sign-up, reporting and other duties;
• Research and propose feature improvements to central product team;
• Configure systems for end users.
Main Requirements:
• Master or Bachelor degree in Applied Math, Engineering or Computer science;
• Fluent English;
• Action-oriented and performance-driven;
• Strong analytical and data management skills;
• Well organized and very detail oriented;
• Resistant to stress;
• Autonomous;
• Finding simple solutions to complex problems.
We Offer:
• A unique experience in an international, entrepreneurial, yet structured environment
• An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders.
• The opportunity to be part of a team of talented people with diverse backgrounds.
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