IT Helpdesk Support
• CDD
• Dakar, Senegal
• Informatique & Télécoms

Wave
Wave hiring IT Helpdesk Support.

We’re looking for an IT Support who’s resourceful and excited about getting things done. You’ll be responsible for troubleshooting and being the point of contact for tools as we rapidly scale our business. You might take on this responsibility for an office location or team, and work in close coordination with other IT Helpdesk Support members and your IT Helpdesk Support Manager

In this role, you’ll:
• Work with our IT team to monitor and maintain internet access at the office to ensure 99.9% uptime, including liaising with external suppliers
• Ensure everyone in the office has access to the tools that they need to do their role
• Support onboarding to ensure employees are setup with the IT equipment and tools that they need
• Ensure employees are set up on the correct hardware for their job

Requirements
• Proficient in English
• Fluent in French
• 2+ years as the IT Support in a fast-paced office setting

You might be a good fit if you
• Demonstrate tenacity and a willingness to go the distance to get something done
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination
• Are excessively detail oriented and seek to achieve excellence in everything you do