Conduct telephone surveys with customers to verify the information provided during requests or transactions.
Contact customers to confirm their identity, circumstances, order details, and understanding of the payment terms.
Identify unusual behavior, information, or situations that may pose a risk of fraud.
Analyze and compare customer data, orders, and information provided by sales representatives to detect any inconsistencies.
Follow up on suspicious cases or files presenting a potential risk of fraud.
Verify information provided by customers and sales representatives and report any anomalies found.
Help identify new modus operandi, fraud techniques, or attempted scams to strengthen preventive measures.
Conduct, when necessary, ad hoc field investigations to verify specific information or situations.
Conduct audits of customers or retail locations as part of investigations.
Document the results of investigations and ensure clear and accurate reporting of the cases handled.
Prepare investigation reports and follow up on cases until they are resolved.
Collaborate with sales, operations, and administrative teams to facilitate the detection and prevention of fraud.