Offre d'emploi






Information Resources Assistant



Référence 126391
Localisation Dakar / Sénégal
Expiration 03 Fevrier 2022
Offre visitée 466 fois
Catégories
Direction générale, Management
Assistanat, secrétariat, Accueil
Administration, Services généraux
Informatique, Télécoms, Réseaux
Agriculture, Pêche, Elevage, Forêt, Aquaculture
Organisation non gouvernementale, Association
Santé, Social, Sport
.
Description de l'offre


Information Resources Assistant
• CDD
• Dakar, Sénégal
• ONG et Ambassades
• Secrétariat - Assistanat

FAO
FAO is hiring a Information Resources Assistant.

Staff in the General Service category are recruited locally from the Primary Location area, which is where the office is located
• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
• Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO’s values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality
• FAO staff are subject to the authority of the Director-General, who may assign them to any of the activities or offices of the Organization.

Organizational Setting
The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through its Strategic Framework by supporting the transformation to More efficient, inclusive, resilient and sustainable agrifood systems, for Better production, Better nutrition, a Better environment and a Better life, leaving no one behind. The main objective of FAO’s country offices, which are headed by an FAO Representative, is to assist governments in developing policies, programmes and projects aimed at achieving food security and reducing hunger and malnutrition, to help develop agriculture, fisheries and forestry, and to use their environmental and natural resources in a sustainable manner. The country office is supervised by the respective Subregional Office.
The position is located in FAO Partnership and Liaison Office in Dakar, Senegal (FRSEN).

Main Purpose
The Information Resources Assistant provides a large variety of standard support functions that contribute to the smooth and effective running of all Information and Communication Technology (ICT), Information Resources and Records Management functions, within the Office.

Supervision Received/Exercised
The Information Resources Assistant reports to the Assistant FAO Representative (Administration) under the general supervision of the FAO Representative and Subregional Coordinator and receives the technical guidance of the relevant technical Division and/or Office at HQ and in the Regional Office. He/she acts independently in routine matters in line with established policies and procedures. Supervision received is focused on the Office relevant priorities, in particular the meeting of timelines and the quality of support given to clients, and ensures learning opportunities.

Working Relationships
The Information Resources Assistant has frequent interaction with staff at all levels within the Office and with HQ relevant offices for selected functions to exchange routine information concerning the entire scope of information resources support.

Key Functions/Results
Information – Communications Technology:
• Act as first point of support in ICT matters, receive, log and monitor requests as per established procedures, responding to ad-hoc queries, and retrieving data;
• Provide 1st and 2nd level support to resolve IT-related issues pertaining to FAO standard equipment; escalate those issues that cannot be solved to the Regional IT Office support IT staff and to the technical team in the IT Division; monitor progress and ensure problem resolution;
• Liaise with external technical support providers, following up on user problems until resolution is achieved;
• Support the operation and use of the office network infrastructure (wired or wireless LANs, routers, firewalls), internet access and network services (file/print services, security, email backups) in accordance with corporate policies established by the IT Division;
• Initiate requests for purchases of hardware and software, according to corporate guidelines and procedures ensuring Regional Office signoff on expenditures and IT Division clearance for non-standard items;
• Monitor the Office’s Minimum Security Telecommunications Standard (MISTS) compliance and collaborate with other agencies as required;
• Maintain an inventory of computers, peripherals, software and MISTS equipment;
• Monitor the Office’s Minimum Security Telecommunications Standards and MISTS equipment; ensure its appropriate maintenance, secure handling and storage, and track loaned equipment.

Information Resources and Records Management:
• Act as focal point on all matters pertaining to the information resources, library and records management and liaise with the Office for Corporate Communication at HQ as required;
• Process incoming and outgoing correspondence and documentation both electronic and paper based: send, receive, analyze, classify, route, distribute and file correspondence; check the quality of the processes and ensure that all formal requirements are met in compliance with standard procedures;
• Assess and execute the transfer of semi-active records to central archives according to agreed retention schedules and procedures;
• Perform other duties as required.

Impact Of Work
The incumbent’s work impacts on the timely and efficient delivery of IT and/or information resources and records management support services. Actions reflect on the transparency and accountability of the work unit and on the effectiveness and efficiency of programme delivery
Candidates will be assessed against the following

Minimum Requirements
• Education: Secondary school education
• Experience: Three years of progressively responsible experience in user support for Microsoft Windows and Office software in a wide area network environment and / or in registry and information resource management
• Languages: Working knowledge (proficient – level C) of French and limited knowledge (intermediate – level B) of English
• IT Skills: Experience with computer hardware repair and software configuration. Experience with providing IT support in a networked environment; Experience with MS Exchange and MS Outlook. Equipment procurement, and other related administrative functions

Competencies
• Results Focus
• Team Work
• Communication
• Building effective relationships
• Knowledge Sharing and Continuous Improvement

Technical Skills
Good knowledge of information technology resources and records management, and related standards

Desirable Qualifications And Skills
Working knowledge (proficient – level C) of English

Assessment
• Evaluation of qualified applicants may include an assessment exercise and a technical / competency-based interview
• FAO staff are expected to adhere to FAO Values of Commitment to FAO,
• Respect for All and Integrity and Transparency

Additional information
FAO does not charge a fee at any stage of the recruitment process (application, interview, processing)
Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/
The length of the appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to extension of appointments
General Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing visa/work permit, and reside within commuting distance of the duty station at the time of the application. »Commuting distance » means the distance within which staff members can travel daily between their place of work and their residence.
No international benefits will be payable as selected candidates are recruited locally and paid in the local currency of the office location
Other similar positions may be filled from this vacancy notice
For additional information visit the FAO employment website: http://www.fao.org/employment/home/en/

Remuneration
A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, click on the following link:
http://www.un.org/Depts/OHRM/salaries_allowances/salary.htm

How to apply
To apply, visit the recruitment website at Jobs at FAO and complete your online profile. Once completed, please apply and submit your application, with language certificates as attachments. Only language proficiency certificates from UN accredited external providers and/or FAO language official examinations (LPE, ILE, LRT) will be accepted as proof of the level of knowledge of languages indicated in the online applications. FAO reserves the right to request candidates to undertake a language test in the future, as appropriate
Incomplete applications will not be considered
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the recruitment portal will be considered
Your application will be screened based on the information provided in your online profile
We encourage applicants to submit the application well before the deadline date.
FAO is a non-smoking environment

Closing date : 3 February 2022.



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