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Manager - Managed Services Operations - FLM
Date: 24-Nov-2020
Location: Senegal, Senegal
Company: Tata Communications
Broad outline of the Role
Contribute as an individual contributor for deployment of customer projects.
Monitors and manages service operations and service delivery as per agreed SLA and drives certification and compliance to regulatory requirements.
Provides inputs on capacity planning and resources to supervisor for AOP.
Liase with engineering team to provide solutions.
Engages with customers, project manager and Sales team to understand customer requirement.
May lead important projects that require providing experienced project team members with instruction, guidance and advice in all aspects of the project to ensure delivery of quality outcomes.
Able to independently resolve complex projects, issues, challenges encountered.
Operational role, responsible for delivering results that have direct impact on the achievement of results within the job area and may also impact a wider operational area.
Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
May lead/manage small teams for small projects.
Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision. Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation.
Able to identify problems and significantly improve, change or adapt existing methods and techniques.
Education : BTech or Diploma
Experience : 4-7 years with some experience in service operations
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills
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