INSIDE SALES ACCOUNT MANAGER - RUCKUS IN DAKAR AT WESTCON-COMSTOR
Date Posted: 27/10/2020


JOB SNAPSHOT
• Employee Type:
Full-Time
• Location:
Dakar
• Job Type:
IT
• Experience:
1 to 5 years
• Date Posted:
27/10/2020

JOB DESCRIPTION

DUTIES & RESPONSIBILITIES

Sales

- Identify and establish new customer accounts (e.g. call dormant accounts, obtain leads from vendors)
- Maintain and grow business with existing accounts
- Support external sales in managing account administration
- Generate and provide customer quotes for standard/pre-designed solutions
- Follow up on customer quotes where required
- Consult with customers in selling and supporting Westcon products and services
- Provide product presentations and sales training for assigned accounts.
- Identify cross selling opportunities within Westcon's products and services portfolio
- Keep customers up-to-date with product-related information
- Coordinate with training, marketing, business development, and product management to effectively support the customer


Business Management:

- Maintain up-to-date profiles on accounts showing revenue projects and quotas
- Gain general understanding of customer business and strategic plans as they relate to Westcon products and services
- Monitor performance of allocated accounts and identify areas of opportunity
- Provide support in sales presentations, products demonstrations, customer training, and solution delivery
- Consult with appropriate internal resources for guidance and support in serving customers

Administrative/Self Development

- Prepare for and participate in monthly sales meetings.
- Ensure forecasts are submitted in a timely and accurate manner
- Prepare business development plans for strategic accounts
- Attend relevant internal and external product training
- Meet all reporting deadlines with accuracy (e.g. call reporting, pipeline reporting, etc.)
- Attend all required internal and external meetings
- Maintain and develop own knowledge of Westcon and vendor product portfolio

Qualifications
- Bachelor's Degree in ICT and/or Sales related field
- Sales or account management experience
- Background with advanced Customer Service or Sales environment

Experience
- At least two (2) years working experience in a similar role
- IT Channel sales experience (preferred)
- Sales negotiation skills

Technology:
- General knowledge of Westcon Comstor product portfolio offerings (Ruckus, Zebra, Juniper, Poly, Oracle and Avaya)
- General knowledge of collaboration and communications technology
- Ability to use (standard) software: MS Office Applications and SAP (preferred)
- General Computer literacy
- Finance: Calculate & maintain minimum profitability requirements on a transaction level

Business: Sales forecasting and reporting

Sales: Basic understanding of the sales cycle

Customer Service: Principles and processes for providing customer service including needs assessment and evaluating satisfaction


Language: English

JOB REQUIREMENTS

ROLE DESCRIPTION To onboard a base of new accounts, develop existing accounts and to sell standard Westcon products/solutions in line with team sales strategy.