SamaMbey SUARL is a social enterpriseevolving in the agricultural field. Weintervene in manyregions of Senegal. Sama Mbey aims to improve the living conditions of smallproducers in rural areas and wants to help them to get out of poverty. At SamaMbeysmallfarmerscan finance themselves if they have the right tool to paylittle by little in advance for inputs.
Our vision and goal throughourNorth Star is to workwith 1 million smallproducers by 2025.
We are looking for a call center manager to joinour team. As a member of our program team, youwilldevelopyourabilities more quickly and help support and develop the skills of ourmemberssothattheycanachievetheir objectives.

Description role

-Manage revenue collection process from farmer clients
-Supervise a small team of assistants in HQ to assist in data processing and communication with the field team members
-Coordinate with product team members for backend database integration and maintenance
-Liaise with mobile money partner organization to troubleshoot problems and coordinate future growth activities
-Create dashboards and reports to enable field team members to follow up on discrepancies in the field
-Create processes for field team members effectively monitor revenue collection from network of Village Entrepreneurs
-Conduct initial and ongoing training sessions for field team members to ensure proper respect of operating procedures
-Oversee card distribution and card inventory control processes to ensure that card inventories, cash collections, and SMS sales are matching up across clients within Senegal

Required skills/characteristics:
-Meticulous attention to detail
-High Excel literacy
-Great cross-cultural communication
-Good personal organization skills (work planning, prioritization)

Desired skills/experiences:
-Experience with one coding language (Python preferred, but could be Java, Javascript, R)
-Experience with Tableau
-Experience in Automation (cloud computing, running cron jobs, etc.)
-Salesforce experience
-Working in organization with similar large-scale decentralized field agents requiring backend technical support

Any interested person who meets the above-mentioned criteria may apply by December 31, 2020 at the latest by sending their cover letter and CV to
the following address: