IT Support - (Fixed Terms ) - Senegal

Jumia Group
Dakar, Sénégal

Jumia is a leading e-commerce platform in Africa.
It is built around a marketplace, Jumia Logistics, and JumiaPay.

• The marketplace helps millions of consumers and sellers to connect and transact.
• Jumia Logistics enables the delivery of millions of packages through our network of local partners.
• JumiaPay facilitates the payments of online transactions for Jumia's ecosystem.
With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. normal'>With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.

About The Job

You will have the chance to integrate our amazing IT Support team that is responsible for supporting all our internal users on a daily basis. From laptop maintenance to troubleshooting and email accounts management.

Your Responsibilities

• Responsible for Google Apps platform management;
• Follow up on outstanding IT related requests and ensure resolution within established SLA;
• Manage and monitor internal assets to ensure accurate inventory records;
• Other common IT Helpdesk duties.

What We Are Looking For

• Technical Vocational Training in the area of Information Technology (minimum 12th grade);
• Minimum 1 year work experience in computer technical support functions;
• Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP/ IP;
• Excellent communication skills and taste for contact with the end user;
• Knowledge on Google Apps management platform;
• Good interpersonal skills and taste for teamwork;
• Good analytical ability, organization and planning;
• Outstanding troubleshooting skills
• Fluent in English (mandatory)

We Offer
• A unique experience in an international, entrepreneurial, yet structured environment
• An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders.
• The opportunity to be part of a team of talented people with diverse backgrounds.